Akoya Pearl & Diamond Jordana Ring

The ring is beautiful and was very well received, but less than 2 weeks later, the Pearl has fallen off. One of the primary reasons I selected your company was because of the solid reputation for craftsmanship. Please let me know how to proceed.

Beautiful pearl, just as advertised and arrived ahead of schedule.

The ring is beautiful in its simplicity. It allows the pearl to be the star, and this pearl has a lovely inner glow. However, even though I received the size I ordered, (and I checked my ring size before I ordered,) the ring spins on my finger. It is a bit too large, which makes the experience of wearing it much less pleasurable. Can it be re-sized down 0.5 size! Then it would be perfect.

Excellent service! This was gift for my wife and I did not have the proper size, returned ring and my mistake was corrected post haste. Wife extremely happy with this ring. Thank You

Pearl and diamonds appeared to be of good quality but unfortunately pearl was not set in the centre of the setting. Quite obviously asymmetrical, and customer service agreed after viewing photo. Customer service were polite and offered a refund but return of item would be at my expense (from Australia). After debate, $20 was offered to assist return. Not enough to cover a tracked/insured post to the U.S. Disappointing as product was faulty and this should not be at the expense of the customer. I am instead paying to have a jeweller in Australia repair the ring for $130 - at my expense.

I'm happy with the product, but have a complaint with its delivery. I ordered the ring on the morning of Friday, December 16, and selected UPS 3-day shipping. That indicates a delivery date of December 21. The item shipped on Monday, December 19, but hadn't arrived by the end of Friday, December 23. UPS tracking indicated an "adjusted delivery date" of Tuesday, December 27. The ring was a Christmas present and I didn't want it delivered after the 25th. I called Pearl Source but the operator told me I had to deal with UPS directly. She was pleasant and professional, but couldn't help me. UPS couldn't guarantee the package would be unloaded from the truck on December 24, but the operator told me if it was I could pick it up at a facility near my home. I'd waited on hold for 40 minutes to speak with her on Friday night, and waiting on hold on the 24th to determine if the package had been unloaded wasn't an option for me. So, the ring arrived after Christmas. My complaint lies much more with UPS, but I would have liked assistance from Pearl Source.

Lovely Ring. Bought as surprise for wife's birthday. I hope it fits! BTW, it would be nice if the rating ap above was clearer. I mean to rate it a 5, but who can tell without some legend or labels to explain this rating.

Beautiful ring with a very shiny pearl. Very happy with it.