The bracelet is beautiful but having a problem with the clasp. The round ring that the clasp goes into has come apart several times and the bracelet has fallen off. We feel those delicate round rings...
Fantastic service, fast, friendly & reliable. Ordered from Australia & had to contact customer service regarding a query by phone. Friendly & efficient support staff who dealt with my query promptly....
Excellent delivery service. Beautiful pearl. A little disappointed that the fasteners were square and not round as shown on the picture but overall very happy with my purchase. Hubby loved it.
Shipping Information
All orders are fully insured, so you never have to worry about your purchase being lost in transit.
All orders are usually shipped within 1-2 business days.
Expedited shipping options are available at checkout and any urgent shipping requests will gladly be accommodated by calling 866-87-PEARL.
Orders shipped outside the United States typically arrive to most countries within 2-4 business days.
International orders placed in your local currency DO NOT need to pay additional customs/duties, as this is included in the price.
All items come in an elegant gift box designed to beautifully showcase your new pearls!
Pearl Knots
All necklaces are strung with the highest quality silk thread. A double knot is tied between each pearl for extra safety, as well as to prevent rubbing and scraping.
Safety Clasp
Squeeze the arms of the hook to release, then turn the hook to the size and slide the hook from the safety latch. All clasps have double safety mechanisms. If the hook accidentally releases, your pearl necklace will remain secured since it will catch on the safety latch.
60 Day Money Back Guarantee
60 Day Money
Back Guarantee
Call us at 866-87-PEARL before sending anything back for exchange.
Returns on exchanged products may be returned within 60 Days of the original purchase.
Returns will be refunded for 100% of the purchase price (shipping is not refunded) within 3-5 business days.
The Pearl Source is not responsible for any damaged, lost, or uninsured packages during the return process.
Certificate of Authenticity
Certificate of
Authenticity
All of our products come with our Certificate of Authenticity, which guarantees that the pearls and jewelry you receive are 100% genuine cultured pearls.
Each certificate is signed by one of our pearl experts, and details the pearl type and country of origin of your pearls.
Every Item Comes in an Elegant Gift Box
Every Item Comes in
an Elegant Gift Box
All of our items come in a beautiful gift box designed to showcase your pearls.
Your order is shipped in an unmarked box with no indication of jewelry on the outside of the box.
Your packing documents do not indicate any pricing.
All packages are fully insured and require an adult signature.
If there are special circumstances regarding an item such as the need for expedited processing please call us at 866-87-PEARL and we will gladly accommodate your request.
Discreet Packaging
Discreet Packaging
Your order is shipped in an unmarked box with no indication of jewelry on the outside of the box
This is done to ensure safe shipping of your jewelry product, as well as not spoiled the surprise for that special occasion!
Bracelet Length
There are two primary ways to calculate the correct bracelet length for your order:
1) Measure the circumference of your wrist and add 1/2 inch to add comfort so the bracelet isn’t too tight around the wrist.
2) Measure the length of an existing bracelet and round UP to the closest 1/2 inch increment.